Refund policy
REFUND & RETURNS POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How to Initiate a Return To initiate a return, please contact us at info@kjibaz.com with your order number and reason for return. Our team will review your request and provide return instructions within 24 hours. Please do not send any items back without first receiving authorisation and return instructions from us — unauthorised returns cannot be accepted.
Condition of Returned Items Items must be returned in the same condition in which they were received — unused, with all original tags attached and in their original packaging. You will also need to provide your receipt or proof of purchase.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exchanges We only offer exchanges for items that are faulty or damaged. To request an exchange, please contact info@kjibaz.com.
Non-Returnable Items The following items are not eligible for return or refund:
- Gift cards
- Downloadable or digital products
- Perishable goods (e.g. food, flowers, or plants)
- Custom or personalised products
- Personal care goods (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Seasonal or limited-time products
- Items damaged due to misuse, accidental damage, or normal wear and tear
- Items returned after 30 days or not in their original condition
Please get in touch if you have questions about your specific item.
UK & EU Cooling-Off Period If you are based in the United Kingdom or European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with the Consumer Contracts Regulations (UK) and EU Consumer Rights Directive. Items must be unused, with tags, and in their original packaging.
Refunds Once a return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 3–5 business days, depending on your payment provider.
If more than 15 business days have passed since your return was approved, please contact us at info@kjibaz.com.
Return Shipping Costs
- If a return is due to a fault, damage, or an item not as described, we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
Damaged or Faulty Items All products are carefully packaged; however, damage may occasionally occur in transit. If your item arrives damaged or faulty, please contact us within 24 hours of delivery with your order number and clear photo or video evidence. We will arrange a replacement, refund, or suitable resolution at no additional cost where applicable.
Late or Missing Refunds If your refund has not appeared, please first check your bank account, then contact your card issuer or bank. If the issue persists, please contact us at info@kjibaz.com.
Inspection of Returns All returned items are subject to inspection upon receipt. If an item returned as faulty or damaged is found to be fully functional, or damaged due to misuse or normal wear and tear, we reserve the right to reject the refund, deduct applicable costs, or return the item to you at your expense.
Contact Us For any questions not covered here, please contact us at info@kjibaz.com and we will respond within 24 hours. We aim to be fair, transparent, and responsive in all cases.
This policy does not affect your statutory rights under applicable consumer protection laws in your country or region.