Shipping policy
🚚 FREE SHIPPING ON ALL ORDERS — WORLDWIDE Kjibaz Collective offers free shipping on every order, with no minimum spend required.
Shipping Policy
This Shipping Policy applies to all customers worldwide, unless otherwise stated.
Order Processing All orders are processed within 72 hours (3 business days). Orders are processed and shipped Monday to Friday, excluding public holidays. During peak periods, processing times may vary slightly.
Shipping Times Delivery times begin after dispatch and are estimates only. Typical delivery times are:
- Next Business Day Delivery (where available): Orders must be placed before 2pm (local warehouse time) on business days. Delivery takes place Monday–Friday.
- Express Shipping: 1–3 business days.
- Standard Shipping: 2–7 business days.
International deliveries may take longer depending on customs clearance and local courier operations.
Shipping Delays Delays may occur due to circumstances beyond our control, including weather, holidays, customs processing, courier operational delays, and natural events. While delivery is handled by third-party carriers, we will assist in resolving issues as quickly as possible.
Tracking Information All orders include tracking. Tracking details are sent once the order is dispatched. Orders may be shipped from different fulfilment centres worldwide. For tracking assistance, contact info@kjibaz.com.
Pre-Orders Products marked as pre-order are temporarily out of stock. The estimated dispatch date is shown on the product page. Pre-orders will be shipped on or shortly after that date, provided stock arrives as expected.
Order Cancellations Cancellations may be requested within 24 hours of placing the order, provided it has not already been shipped. Once shipped, an order cannot be cancelled. To request cancellation, email info@kjibaz.com with the subject line "CANCEL".
Incorrect Address Customers are responsible for providing correct delivery details. Contact info@kjibaz.com within 24 hours of placing the order if you believe an address is incorrect. Changes may not be possible once processed or shipped, and additional fees may apply for re-delivery.
Delivery & Missed Deliveries Some orders may require a signature. If you instruct the courier to leave the parcel in a safe place, responsibility transfers to you upon delivery. If delivery is unsuccessful, the parcel may be redirected to a depot, and you may be required to collect it or pay for re-delivery.
Customs, Duties & Taxes For international orders, customs duties, VAT, GST, or import taxes may be charged by local authorities. These are not included in the item price and customers are responsible for these fees. If a shipment is refused due to unpaid fees, return shipping costs may be deducted from any refund.
Returns For information on returns and refunds, please see our [Returns & Refund Policy].
Regional Consumer Rights Additional rights may apply in the UK (Consumer Rights Act 2015), EU, USA, Australia (ACL), and Canada. This policy does not affect your statutory rights under applicable consumer protection laws.